Terms and Conditions

The following Terms and Conditions apply to all services provided by Wora Digital to the Client.

Definitions

The Client/You: The company or individual requesting the services of Wora Digital

Wora Digital/Us: Web designer & developer

The Project: Web design, website development or other computer-related services being provided to the Client by Wora Digital

Acceptance

Please read these Terms and Conditions carefully. Any purchase or use of our services implies that you have read and accepted our Terms and Conditions.

It is not necessary for any Client to have signed an acceptance of these Terms and Conditions for them to apply.

If a Client accepts a quote, then the Client will be considered to have satisfied themselves as to the terms applying and have accepted these Terms and Conditions in full.

What do both parties agree to?

The Client: The Client have the authority to enter into this contract on behalf of himself, his company or his organisation. The Client will give us the assets and information we tell you we need to complete the project. The Client will do this when we ask and provide it in the formats we ask for. The Client will review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you will also be bound by dates we set together. The Client also agree to stick to the payment schedule set out at the end of this contract.

Wora Digital: Wora Digital have the experience and ability to do everything we have agreed with you and Wora Digital will do it all in a professional and timely manner. Wora Digital will endeavour to meet every deadline that is set and on top of that we will maintain the confidentiality of everything you give us.

Wora Digital will carry out work only where an agreement is provided either by email or telephone. An order is deemed to be a written or verbal contract between Wora Digital and the client, this includes telephone and email agreements.

Please ensure that you read the project design, breakdown, quote and terms and conditions properly and that all details of the work are included, understood and mutually agreed on.

Design

Wora Digital create designs that adapt to the capabilities of many devices and screen sizes. We create them iteratively and use predominantly HTML and CSS so we will not waste time mocking up every template as a static visual in Photoshop.

You will have plenty of opportunities to review our work and provide feedback. We will have regular, possibly weekly contact by either an email or phone.

Content

The Client shall supply the copy of the content for web pages in clear and usable electronic form, ideally Word document or similar and shall be entirely responsible for the content of the web pages. We are not obliged to edit, check or guarantee the correctness of the text provided thereof in any way whatsoever, and the end product shall be made at the entire risk of you as the client. The content and proofreading is your responsibility.

When a test/development link is provided, it is the client’s responsibility to test the functionality, read and check all copy, as well as approve the design and images used before approval is given.

It is the responsibility of the client to provide privacy policy and legal disclaimers and confirm with their own legal advisers that these meet their individual requirements. Wora Digital accept no responsibility for their accuracy, relevance or currency.

If you agree to provide us with the required information and subsequently fail to do within one week of project commencement, we reserve the right to close the project and the balance remaining becomes payable immediately.

Graphics and photographs

Any images supplied electronically will be incorporated into designs without charge provided that they are of suitable quality. The Client should supply graphic files in an editable, vector digital format. The Client should supply photographs in a high-resolution digital format. Any logos that need to be re-drawn will be charged extra at our hourly rate. Images sourced from external image libraries may incur additional licence/royalty charges payable by you. If you choose to buy stock photographs, we can suggest stock libraries.

Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

Wora Digital test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Mozilla Firefox and Opera. Wora Digital will not test in other older browsers unless we agreed separately. If the Client need an enhanced design for an older browser, we can provide a separate estimate for that.

Mobile browser testing

Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they are using. We test our designs in:

iOS: Safari and Google Chrome
Android: Google Chrome

We will not test in Opera Mini/Mobile, specific Android devices, or other mobile browsers unless we agreed separately. If you need us to test using these, we can provide a separate estimate.

Technical support

Wora Digital is not a website hosting company, so we do not offer support for website hosting, email or other services relating to hosting. The Client may already have professional hosting or might even manage that hosting in-house. If not, we will recommend one of our preferred hosting providers. We can set up your site on a server if it will be requested, plus any statistics software such as Google Analytics. Afterwards, the updates and management of that server will be up to you.

Wora Digital may purchase domain names, website hosting or other subscription services, on behalf of the Client. Payment and renewal of those domain names, website hosting, and other subscription services is the responsibility of the Client. The loss, cancellation or otherwise of the domain name, website hosting or other subscription services, brought about by non or late payment is not the responsibility of Wora Digital. The Client should keep a record of the due dates for payment to ensure that payment is received in good timeframe.

Wora Digital can only program sites to be as secure as reasonably possible at the time of delivery and cannot offer indemnity against future threats/developments.

Search engine optimisation (SEO)

We do not guarantee improvements to your website’s search engine ranking, but the pages that we develop are accessible to search engines and provide basic SEO features.

Changes and revisions

Wora Digital do not want to limit client’s ability to change mind. The Contract price is based on the number of weeks that we estimate we will need to accomplish everything you have told us you want to achieve, but we are happy to be flexible. If you want to change your mind or add anything new, that will not be a problem as we will provide a separate estimate for those additional weeks.

Displaying our work

We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles, in books and social media.

A link to Wora Digital webiste will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied.

Timeframe

Any estimates given by Wora Digital as to the time of completion or performance of its services (whether completion of the whole or a part of those services) shall be estimates only and time shall not be of the essence. Any stated timescale is reliant upon the client providing all required information/copy/images within the time set out at project initiation.

Unless otherwise agreed upon with the client, the timescale for completion of work may vary and can take from 1 to 6 months after approval of design and plan, depending on the scale of the work. Timeframes for the project will be discussed with the client, before the project commences. Wora Digital will do their best to complete the project as soon as reasonably possible.

Termination

We would really hate to see you go. If you decide We are not your cup of coffee (or wine), you can end this contract by giving us a ten (10) day written notice and paying us for the services that we have completed.

E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for project work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

If either party fails to follow through with their responsibilities or obligations under this Agreement, the other party can end this contract by giving a ten (10) day written notice. This contract will automatically terminate when both parties have performed all of their obligations under the contract and all payments have been made.

Termination of services by the Client, may also incur additional charges, such as: the cost of transferring website hosting, domain names or other services away from Wora Digital, to another provider.

Liability

Wora Digital will carry out our work in accordance with good industry practice and at the standard expected from a suitably qualified person with relevant experience. That said, we cannot guarantee that our work will be error-free and so we cannot be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you have advised us of them.

Wora Digital hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;

  • Loss or damage caused by omission;

  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the website;

  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Wora Digital to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

We create a website for yours purposes and to your specifications. We do not represent or warrant that said website will create any additional profits, sales, exposure, brand recognition or the like. We have no responsibility to yourself if the website does not lead to client’s desired results.

Your liability to us will also be limited to the amount of fees payable under this contract and you will not be liable to us or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we have advised you of them.

Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

Intellectual property rights

Just to be clear, “Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.

First, Wora Digital guarantee that all elements of text, images or other artwork you provide are either owned by your good selves, or that you have permission to use them. When you provide text, images or other artwork to us, you agree to protect us from any claim by a third party that we are using their intellectual property.

Wora Digital reserve the right to refuse to use any content that is offensive, illegal or inappropriate in any other way.

We guarantee that all elements of the work we deliver to you are either owned by us or we have obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to protect you from any claim by a third party that you are using their intellectual property. Provided you have paid for the work and that this contract has not been terminated, we will assign all intellectual property rights to you as follows:

You will own the website we design for you plus the visual elements that we create for it. We will give you source files and finished files and you should keep them somewhere safe as we are not required to keep a copy. You own all intellectual property rights of text, images, site specification and data you provided, unless someone else owns them.

We will own any intellectual property rights we have developed prior to or developed separately from this project and not paid for by you. We will own the unique combination of these elements that constitutes a complete design and we will license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.

Payments

Charges for services to be provided by Wora Digital are defined in the project quotation that the Client receives via the contract or e-mail. Quotations are valid for a period of thirty (30) days. Wora Digital reserves the right to alter or decline to provide a quotation after expiry of the thirty (30) days. Prices quoted are only an estimate, and may be subject to change during the process of design and build. This can be caused by the client choosing to amend any aspect of their requirements or any third party costs which occur beyond Wora Digital’s control.

Any charges incurred by international payments or international bank transfers are not the responsibility of Wora Digital. Therefore, any such charges must be paid, by the client, in addition to the amounts invoiced by Wora Digital. Consequently, Wora Digital does not accept ‘shared charges’ for international bank transfers or international payments.

Payment schedule

Unless agreed otherwise with the Client,

For all projects under £500, payment is required in two stages:

  • An advance payment of a minimum of fifty (50) percent of the project quotation total is required when the initial quote is agreed upon and before the project commences.

  • The remaining fifty (50) percent of the project quotation total is required upon completion of the work, prior to upload to the server, release of materials or launch of the website.

For all projects above £500, payment is required in three stages:

  • An advance payment of a minimum of thirty (30) percent of the project quotation total is required when the initial quote is agreed upon and before the project commences.

  • A further thirty (30) percent is required after the client reviews the initial project build on a test server or other suitable environment, and before any amendments are made.

  • The remaining forty (40) percent of the project quotation total is required upon completion of the work, prior to upload to the server, release of materials or launch of the website.

Please note that Completion means that you will see the fully working website on the development server. The website will be uploaded to the hosting server and going live after receipt of full payment.

Any additions or amendments outside of the project breakdown, which are required by the client, will not extend the deadline of the payment of the remaining balance.

Any delays to the estimated project timeframe which are caused by the client, will not extend the deadline of the payment of the remaining balance. Any delays to project completion which are caused by the client, will not extend the deadline of the payment of the remaining balance.

Payment for services is due by bank transfer. Bank details will be made available through email.

Initial payment must be made no more than three( 3) days after the signing of the contract unless otherwise agreed in writing in advance and it is not refundable. We understand and will exercise our statutory right to interest under the Late Payment Of Commercial Debts (Interest) Act 1998 amended by European Directive 2000/35/EC if we are not paid according to these terms.

When payment is overdue, we may suspend work, service and/or delivery without notice and without prejudice to any other legal remedy until due payment has been made.

All work remains copyrighted to us until settlement of relevant fee account. The Client shall pay for any preliminary work which is produced at his/her request, whether experimentally or otherwise. Once we have deemed a project to be complete, any amendments will be charged at our standard hourly rates.

Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Wora Digital’s Web space, Wora Digital will, at its discretion, remove all such material from its web space. Wora Digital is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Wora Digital reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Wora Digital in enforcing these Terms and Conditions.

Passing of Rights

Once all amounts due to us from you are paid and cleared you are assigned the rights to use, as applicable, the products and services, including, the website which includes the text, graphics, animation, audio components and digital components contained within the finished website, in accordance with these terms and conditions, the Project Agreement and any applicable agreement, terms or licence but no rights of ownership are conveyed unless specifically stated in the Project Contract.

No such rights as described in above will pass until all amounts due to us from you are paid. If you have not paid the invoice in full within 2 months from the date of the invoice you agree that you will forfeit your rights.

The rights to photographs, graphics and any third party items such as source code, always remain the property of their respective owners.

Unless you have our specific written agreement in the Project Contract, all products, including Content Management Systems, interfaces, navigational devices, menus, menu structures or arrangements, icons, help, all operational instructions, scripts, cgi applications, software, programming/source code, and all other components of any source or object computer code that comprises the Website, all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights. You specifically agree not do anything that may in any way infringe upon or undermine our rights, title, or interest in the Website or our products and services. This includes, but is not limited to, any sale, transfer or gift of the whole or of any part of any item, data or anything whatsoever that we own. You fully understand that we may reproduce, reuse, develop and use in any other way we choose, anything within our ownership.

General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature of the Contract or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our Terms and Conditions.

Governing Law

This Agreement shall be governed by English Law.

Privacy Policy

Please read our full privacy policy for more information.